Types of Support Provided
Website or Phone
Awards questions, shipping awards
Handle billing related questions for KW
Questions about joining KW Commercial, BuildOut, Commercial syndication sites, and non-technical support for Commercial agents.
Questions about events or materials, payments towards future events
How-to questions about expansion into new Market Centers
| Expansion Systems Orientation Course (KW Connect)|
FR billing, transferring tickets, ticket confirmation
1099s for profit share more than one year back, payment questions.
GPS Memberships, questions & support
|The ONE Thing GPS Guide|
Home insurance quotes, questions
(833) 600-0653 or
Invite Link for Clients
Loan servicing quotes & assistance
- Keller Offers
- iBuyer program
- KW Concierge
Questions about Keller Offers or KW Concierge
Support for KPA Assessments
How to donate and how to request help. General inquiries about the non-profit.
General: (512) 327-3070
KW Kids Can
General inquiries, support
|Questions about the apps or products for sale in the Marketplace||marketplace.kw.com |
KWRI Success Team
Questions about Command training courses for sale in Marketplace offered by KWRI Enablement.
| Coaching & Training|
KW Young Professionals
General inquiries, support
Teaching classes or products questions
Land (Formerly Farm and Ranch)
Questions about KW Land Memberships; non-technical support for Land agents
For new Market Centers within 120 days of opening. All Support requests and issues will be handled by the Launch Team.
Lawsuits, compliance, email@example.com, website compliance issues
Questions about joining KW Luxury; non-technical support for existing Luxury agents
Coaching, Productivity Coach roles, Bold info, Masterminds, Mastery and Group Coaching. All questions and materials NON BOLD-related.
BOLD Classes, Coaching, Material requests for BOLD programs, Questions abot BOLD and issues with access to BOLD programs and materials
JUMP Start Command Training
4 week quick-start program to onboard agents into Command. Available for individual agents and teams.
Questions about specific marketing materials. Requests for color and font information regarding KW branding. Issues with Leadership newsletters (not receiving or removal from mailing list).
Market Center Logos
Creating or updating MC Logos
WinMORE, Greensheet and compliance how-to's. Transferring or entering new agents, general MCA accounting help.
|Compliance & Commissions FAQs (Leadership) |
MegaCamp information, registration, ticket purchase, agenda details, event inquiries
Outfront Magazine questions and requests
Profit Share Returns
Help updating banking info or mailing address for profit share checks. Issues receiving profit share checks.
Red Label Store
KW merchandise products sold through the online store or KW conferences. Contact for questions, payments, exchanges & returns.
Something wrong in Reports section
Smarter Agent IDX
Assistance with setting up Smarter Agent IDX Build Requests for the MC.Setting up either new MLS for a MC or setting up a new MC with the appropriate MLS feeds
| Request a New Market Center IDX Feed for Command (Leadership)|
Submit a Request
Troubleshooting help with KW technology or software.
Vendor questions, past vendor renewals
Agent transfer forms, agent sponsorship changes