FAQs

Update your KW Username & Password
We use the same KW login credentials to log in to mykw.kw.com, kwconnect.com, and Command. If you are unable to log in to the system, click here to find out...
Wed, 1 May, 2019 at 8:31 AM
Log in to Command
1. Go to agent.kw.com. 2. Once you are at the Keller Cloud console login screen, log on with your KW login credentials. 3. If you have forgott...
Wed, 1 May, 2019 at 8:37 AM
How to clear your cache in Chrome
Do you need to clear your cache in Google Chrome? In Google Chrome on your Computer On your computer, open Chrome. At the top right, click More . Cl...
Wed, 6 May, 2020 at 3:43 PM
KW Support Cheat Sheet
Who to Contact for Common Issues Not sure who to contact for support? While KWRI Technical Support is happy to help, they may not be the right team for ...
Tue, 14 Jul, 2020 at 1:11 PM
Accessing Recorded Market Center Trainings
Click Here to Access Recorded Market Center Trainings
Fri, 31 Jul, 2020 at 2:14 PM
KW Support Cheat Sheet - Who to Contact
Not sure who to contact for support? While KWRI Technical Support is happy to help, they may not be the right team for every issue, as many activities are m...
Mon, 3 Aug, 2020 at 11:24 AM
Contact Information for KW Departments and Vendors
 Team Email Address Types of Support Provided Website or Phone Awards awards@kw.com Awards questions, shipping awards -  Billing ...
Mon, 3 Aug, 2020 at 11:31 AM
Get Help in Command
In Command - you have access to Support, training materials, and the ability to submit new ideas. To learn how to get help in Command, use the resourc...
Mon, 3 Aug, 2020 at 11:50 AM
Should I buy a laptop or iPad?
You should absolutely purchase a laptop BEFORE an iPad or any tablet to run your business.  You can be much more productive on a laptop, and will have fewer...
Fri, 30 Oct, 2020 at 2:30 PM
What is the DTD2?
If you're initially only importing around 200 contacts into your database, you'll probably want to call all of them within about a week to introdu...
Fri, 30 Oct, 2020 at 2:32 PM